Customs Modernization and the SYDONIA IT System
In this article, the author addresses the subject of customs modernization in Niger, particularly concerning the Customs IT System (SYDONIA). He begins with an anecdote in which a pharmacist shares his dissatisfaction with the necessity of going through a customs broker/freight forwarder to complete customs formalities. The pharmacist believes this obligation is a form of corruption, as it forces him to pay for a service he could perform himself.
Our specialist continues by explaining the potential of SYDONIA, which should allow Customs to process goods more effectively and efficiently, thereby helping to reduce costs and delays for businesses and consumers. SYDONIA offers a wide range of functionalities that enable more efficient processing of goods, including data exchange on goods, identification and tracking of goods, verification of customs data, and customs decision-making.
The article highlights, however, that this potential is not fully exploited. The text explains that, currently, SYDONIA is primarily used for the calculation of duties and taxes and the establishment of customs declarations by authorized customs brokers. The system is therefore mainly geared toward revenue collection, to the detriment of security.
A specialist in customs as well as logistics, Mr. Abdoul-Kader concludes by emphasizing the need for sound and solid management for SYDONIA to be effective. He suggests that customs performance should not depend on the national police, but rather on Customs' capacity to use SYDONIA to detect fraud.
Response to the Anecdote's Question
It is probable that if the options available in SYDONIA are not utilized, they will not be with another system like the Single Window either. Indeed, the problem does not lie in the system itself, but rather in the lack of political will to implement it effectively.
The pharmacist's anecdote clearly illustrates this point. The pharmacist is aware of SYDONIA's potential, but is confronted with a reality where he is forced to go through a customs broker to complete formalities. This reality is due to a lack of willingness to simplify procedures and make SYDONIA more accessible to economic operators.
It is therefore unlikely that the implementation of a Single Window, without a profound change in customs culture, will solve the current problems.
Recommendations
To fully utilize SYDONIA's potential, the author formulates several recommendations, notably:
- Training future ENA Customs graduates on the SYDONIA World software.
- Implementing quality recruitment within Customs, prioritizing technical skills and ethical values.
- Investing in the modernization of customs infrastructure.
- Strengthening cooperation between the various actors in international trade, particularly customs, economic operators, and public authorities.
These recommendations are essential for Niger's Customs to become an effective instrument for trade facilitation and national security.

